Terms of Service

1. Introduction

Welcome to Motor-Matrix. These Terms of Service ("Terms") govern your use of the Motor-Matrix platform and services. By accessing or using Motor-Matrix, you agree to be bound by these Terms.

2. Platform Description

Motor-Matrix is a booking and matchmaking platform that connects vehicle owners ("Customers") with automotive service providers ("Service Providers"). Motor-Matrix does not provide automotive services directly and does not employ, endorse, or supervise Service Providers.

3. Account Registration

To use Motor-Matrix, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. User Responsibilities

Customers agree to:

• Provide accurate vehicle and contact information
• Be present at the scheduled service location and time
• Pay for services as agreed through the platform
• Treat Service Providers with respect

Service Providers agree to:

• Maintain appropriate licenses and insurance
• Provide services as described and agreed
• Honor scheduled appointments
• Treat Customers with respect

5. Payments and Fees

All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. Customers are charged at the time of booking confirmation. Service Providers receive their earned amount via Stripe Connect, net of applicable platform and processing fees.

Platform Commission (Tiered):

Motor-Matrix charges Service Providers a tiered platform commission on each completed transaction, calculated on the pre-tax service subtotal:

• 5% — Applied to any booking where the customer has never previously booked with that specific Service Provider. This applies regardless of whether the customer has booked with other providers on the platform.
• 3% — Applied only when a customer returns to a Service Provider they have already completed a paid booking with. The reduced rate reflects the established relationship between that customer and that specific provider.

This tiered structure is designed to reward Service Providers for building loyal, repeat customer relationships. A customer who books with multiple different providers will always be charged at the 5% rate for each new provider — the 3% loyalty rate applies exclusively to repeat bookings between the same customer and the same provider.

Payment Processing Fee:

In addition to the platform fee, Service Providers are responsible for the standard Stripe payment processing fee of 2.9% + $0.30 per transaction. This fee is assessed by Stripe on all card transactions and is deducted automatically from each payout. This is a standard industry rate applied by Stripe to all domestic card transactions and is not a fee levied by Motor-Matrix. For more information on Stripe's fee structure, please visitstripe.com/pricing.

By registering as a Service Provider on Motor-Matrix, you acknowledge and agree to both the platform fee and the applicable Stripe payment processing fee as described above.

6. Payment Integrity and Fraud

This policy protects both Customers and Service Providers by ensuring all bookings are documented, insured where applicable, and subject to the protections and dispute resolution processes built into the platform. Circumventing the payment system undermines the integrity of the marketplace and exposes both parties to unnecessary risk.

7. Cancellations and Refunds

Customers may cancel bookings free of charge up to 24 hours before the scheduled appointment. The following cancellation schedule applies:

• 24+ hours before: Full refund to customer.
• 12–24 hours before: 75% refund to customer; 25% retained as a lost booking fee — Motor-Matrix retains its applicable commission (3–5% based on customer loyalty rate), with the remainder paid to the Service Provider (~22–25%).
• Within 12 hours or no-show: 50% refund to customer; 50% retained — Motor-Matrix retains its applicable commission (3–5%), with the remainder paid to the Service Provider (~45–47%).

Refund eligibility for disputes or extenuating circumstances is determined on a case-by-case basis.

8. Reviews and Ratings

Users may leave reviews for completed bookings. Reviews must be honest and based on actual experiences. Motor-Matrix reserves the right to remove reviews that violate these Terms.

9. Limitation of Liability

Motor-Matrix is not liable for the quality, safety, or outcome of services provided by Service Providers. We do not guarantee the accuracy of provider information or reviews. Our total liability is limited to the platform fees collected.

10. Termination

Motor-Matrix may suspend or terminate accounts that violate these Terms. Users may close their accounts at any time by contacting support.

11. Changes to Terms

We may update these Terms at any time. Continued use of the platform after changes constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, please contact us at connect@motor-matrix.com.