Privacy Policy

1. Information We Collect

We collect information that you provide directly, including:

• Account information (name, email, phone, address)
• Vehicle information
• Payment information (processed by Stripe)
• Booking and service history
• Communications with support
• Notification preferences (email and SMS)
• Calendar integration data (if connected)

We also automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and preferences

2. How We Use Your Information

• Provide and improve our services
• Process bookings and payments
• Communicate about your account and bookings
• Send booking confirmations, reminders, and updates
• Send SMS or email notifications based on your preferences
• Send marketing communications (with your consent)
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We share information with:

• Service Providers (to complete bookings)
• Payment processors (Stripe)
• Service providers who help operate our platform
• Legal authorities when required

We do not sell your personal information to third parties. We only share the minimum data necessary to facilitate service bookings between Customers and Service Providers.

4. Data Security

We implement industry-standard security measures to protect your information. All payment data is encrypted and processed by Stripe. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Export your data

6. Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. See our Cookie Policy for details.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal compliance.

8. Children's Privacy

Motor-Matrix is not intended for users under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.

10. Contact Us

For privacy-related inquiries, contact us at connect@motor-matrix.com.